Schedule Of Events

Sunday, March 5th  

Culinary Showcase Stage

11:30am, 1:30 & 3:30pm - Join the Brooklyn Baking Barons as they share their culinary journey, tips and techniques!

Keynote Speaker Session

12:00pm - Room 208Turn Your Staff into Sales Superstars – How to Not Leave $$ on the Table - 8 Keys of Dining Sales Success  Presented by Bob Brown Service Solutions 

Target Audience: Foodie Workshop - Owners, Managers and Supervisors.  How much money are you leaving on the table with robotic order takers? Move your players to star status by helping them break the yes/no habit, give "guided tours" of your menus and use the "by the way technique" to upsell without being pushy.  Learn about the same techniques Bob used to boost sales and guest loyalty at Disney, Marriott, Red Lobster, Morton's of Chicago and the 7-Star Burj Al Arab.  

Educational Workshops

1:00pm - Room 210 - Monetizing the WiFi & Mobile Optimized Cloud PBX Unified Communications - Presented by ADTRAN

WiFi is now the preferred method of access to the network. Applications are moving to the cloud whether it be the WiFi or Unified Communications. Consumers are demanding always on anywhere wireless internet access and they are expecting it for free. This possesses a significant challenge for owners who were not that long ago, able to charge for WiFi internet access in public venues and share in the revenue. What was once a source of revenue has now become a cost. So what are the options for monetizing WiFi without a direct exchange of money? Join us to learn about optimized Cloud, PBX, Unified Communications, Team Collaboration and Contact Center Solutions for Hospitality, Restaurants and all businesses.

 2:30pm - Room 210 - Tracking Security Personnel in Real Time and Reporting  Presented by Delmarva Two-Way Radio

PD41X Patrol System is a guard tour solution to provide real-time tracking management. It’s composed of a Patrol Radio, Receiving Station, Patrol Checkpoint and Patrol Software. It allows an operator to monitor the real-time tour guard because the patrol data is sent to the receiving station connected to PC (Patrol Software w/Location Mapping).  Learn about this latest technology so you can better manage your property!

3:30pm    Room 210 - From Boss to Coach: Turning Great Managers into Great Coaches Presented by Leslie Sheldon & Phil Monetti of The Integrity Team

Success in management isn’t based solely on following a set of mechanical, process-driven rules. It begins within the head and heart of the person. This session focuses on shifting managers’ coaching mindset from that of a “mistake catcher” and “problem solver” to a coaching leader capable of instilling confidence, a sense of ownership, and fully realized potential in the people they manage. In this seminar attendees will learn a practical roadmap for building a coaching culture that unleashes inner potential and drives results from people of all ages and experiences.

Show Floor Exhibition

11:00am, 2:00pm & 3:30pm - Exhibit Booth # 2614 - Chesapeake Cafe by Eastern Shore Coffee & Water

Marvel in the magical creation of latte art.  This method of preparing coffee is created by pouring steamed milk into a shot of espresso and resulting in a pattern or design on the surface of the latte. 

Monday, March 6th    

Culinary Showcase Stage 

11:30am, 12:00pm & 2:00pm - Join the Brooklyn Baking Barons as they share their culinary journey, tips and techniques!

1:00pm - Join Ocean 98 WOCM as they lead the Restaurant Style Family Feud

Keynote Speaker Session

10:00am - Room 208 - Service Excellence for Lifetime Loyalty – How to Wow Today’s Demanding Customer  Presented by Bob Brown Service Solutions

Target Audience - Owners, Managers, Supervisors, Front of the line employees.  In less time than it takes you to see a movie, learn how to Build your Hospitality A-Team, The Art of Respectful Phrasing, Turn Complaints into Wows and deliver Dazzing Service and avoid getting thrown under the social media bus. Learn the same techniques Bob uses to help such prestigious organizations as Disney, Marriott, Nordstrom and Red Lobster to create your hospitality edge. 

Bob Brown is known for his high-content, fast moving, and motivational presentations packed with practical takeaways.  Bob is the author of the bestselling Little Brown Book of Restaurant Success selling over 100,000 copies worldwide and is frequently quoted in the Wall Street Journal and the New York Times.  He's a top rated speaker at corporate conferences and state and nation association meetings in the US and abroad. 

Educational Workshops

12:00pm - Room 210 - Helpful Tips on How to Avoid Employment Wage Violations  - Presented by the MD Dept of Labor

Join the Maryland Department of Labor, Licensing and Regulation as they guide you through some of the Maryland minimum wage and overtime laws. 

12:30pm - Room 208Monetizing WiFi & Mobile Optimized Cloud PBX Unified Communications - Presented by ADTRAN

WiFi is now the preferred method of access to the network. Applications are moving to the cloud whether it be the WiFi or Unified Communications. Consumers are demanding always on anywhere wireless internet access and they are expecting it for free. This possesses a significant challenge for owners who were not that long ago, able to charge for WiFi internet access in public venues and share in the revenue. What was once a source of revenue has now become a cost. So what are the options for monetizing WiFi without a direct exchange of money? Join us to learn about optimized Cloud, PBX, Unified Communications, Team Collaboration and Contact Center Solutions for Hospitality, Restaurants and all businesses.

1:00pm - Room 210 - Revenue Management – The Basics and Beyond Presented by InnQuest

A detailed review of best practices and use of roomMaster’s innovative Revenue Management Tools and Interfaces to help your property increase REVPAR!

2:30pm - Room 210 - From Boss to Coach: Turning Great Managers into Great Coaches Presented by Leslie Sheldon & Phil Monetti of The Integrity Team

Success in management isn’t based solely on following a set of mechanical, process-driven rules. It begins within the head and heart of the person. This session focuses on shifting managers’ coaching mindset from that of a “mistake catcher” and “problem solver” to a coaching leader capable of instilling confidence, a sense of ownership, and fully realized potential in the people they manage. In this seminar attendees will learn a practical roadmap for building a coaching culture that unleashes inner potential and drives results from people of all ages and experiences. 

Show Floor Exhibition

12:30 & 2:30pm - Exhibit Booth # 2614 -Chesapeake Cafe by Eastern Shore Coffee & Water

Marvel in the magical creation of latte art.  This method of preparing coffee is created by pouring steamed milk into a shot of espresso and resulting in a pattern or design on the surface of the latte.